UPS tracking is generally reliable, but there are times when a tracking number might seem invalid or fail to update correctly. This can be frustrating, especially when you’re eagerly awaiting a package or need to manage logistics for a business. There are several reasons why a UPS tracking number might appear invalid or incorrect. In this blog, we’ll explore the common causes of invalid UPS tracking and how to resolve these issues.
1. Incorrect Entry of Tracking Number
One of the most frequent reasons why a UPS tracking number may not work is due to an incorrect entry. Tracking numbers are long and can easily be misentered, whether through mistyped numbers, extra spaces, or missing digits. Double-checking the tracking number is the first step in troubleshooting an invalid tracking number.
How to Resolve:
- Copy and paste the tracking number directly from your confirmation email to avoid typos.
- Ensure that there are no extra spaces before or after the tracking number when entering it.
2. Delayed Shipment Scanning
Sometimes, even after you’ve received a tracking number, UPS may not have scanned the package into their system yet. This is especially common if the tracking number is generated but the package is still waiting to be picked up or processed at a local UPS facility. In this case, the tracking number might not show any valid results because it hasn’t been updated in the system.
How to Resolve:
- Wait for a few hours or even up to 24 hours. Tracking information often updates after the package has been processed at the first UPS facility.
3. Shipment is Still with the Sender
In certain instances, the seller or sender may have created a shipping label and generated the tracking number, but UPS has not yet taken possession of the package. This is common with online sellers who prepare shipments in bulk. Until UPS physically scans the package at their facility, the tracking number may not show up as valid.
How to Resolve:
- Contact the seller to verify if the package has been handed over to UPS. If not, they may need to update you on when they plan to ship the item.
4. Tracking Number Not Activated Yet
If you’ve just received a tracking number, it’s possible that it has been generated but not yet activated in the UPS system. This often happens when the shipping label is created ahead of time, but the package has not entered the shipping pipeline. In this case, it might appear that the tracking number is invalid when, in reality, it just hasn’t been activated.
How to Resolve:
- Check back later, as tracking information might only appear after the first scan, which can sometimes take a day or two depending on the service level and time of day.
5. Invalid or Fake Tracking Number
In rare cases, the tracking number could be fake or invalid if you are dealing with a fraudulent seller. This is more common in scams where the seller provides a false tracking number to make it seem like they shipped the item when, in fact, no shipment was made. If the tracking number is consistently invalid for days, this could be a sign of a scam.
How to Resolve:
- Contact the seller to inquire about the tracking number and request additional details.
- If the seller is unresponsive or evasive, report the transaction through the platform you purchased from (such as eBay, Amazon, etc.) or file a dispute with your payment provider.
6. Package Sent with a Different Carrier
Another reason why your UPS tracking number may not work is that the package may not have been shipped via UPS at all. Sometimes, sellers or shippers may use a third-party shipping partner, which hands the package over to UPS for the final delivery leg. In such cases, the initial tracking number provided by the seller might not work on UPS’s tracking system, especially early in the shipping process.
How to Resolve:
- Check whether the package was initially shipped by a different carrier (e.g., USPS, FedEx) before being transferred to UPS.
- Use the other carrier’s tracking system if the tracking number is meant for them.
7. Technical Glitches or Website Issues
UPS’s tracking system is sophisticated, but like any technology, it can experience occasional glitches. Server downtime, high traffic during peak shipping seasons, or maintenance can cause the tracking system to display incorrect or no information for valid tracking numbers.
How to Resolve:
- Wait and try tracking your package again after some time.
- If the issue persists, try accessing the tracking system from a different browser or device to rule out technical issues on your end.
8. Package Lost or Misplaced
In rare instances, a package might be lost or misplaced in the shipping process, and its tracking number may not update properly. This can lead to an invalid tracking status, even though the number is correct. UPS may not immediately update the tracking if they are investigating a lost package, and this could cause confusion for the recipient.
How to Resolve:
- Contact UPS customer service directly with your tracking number to inquire about the status of the package. UPS can often track the package internally, even if updates are not showing up in the system.
9. International Shipments and Customs Delays
If your package is being shipped internationally, customs delays or issues with international carriers may cause the tracking number to appear invalid for a period of time. Some international shipments are passed between multiple carriers, which can delay tracking updates or cause errors.
How to Resolve:
- Check the customs status and international shipping information to see if there are any delays or issues that could be impacting the tracking.
- Allow extra time for international shipments to update tracking, especially when crossing borders or customs.
Conclusion
While FedEx tracking is generally reliable, there are several reasons why a tracking number may appear invalid. Whether it’s due to a simple input error, a delay in scanning, or technical issues, most problems can be resolved with patience and proper troubleshooting. If your tracking number remains invalid for an extended period, it’s important to follow up with the sender or UPS customer service for further assistance. By understanding these common issues, you can better navigate any tracking problems that arise and ensure your package arrives safely.